To empower your employees to grow in their careers and reach new heights, you need to provide them with the right support. That starts by identifying their needs.
Once you know what your employees need, you can start providing them with the best possible training and development opportunities.
By taking the time to identify those needs, you’re putting your team in a much better position to succeed. We want to help make that happen, so keep reading to learn about the process you need to get started on improving your team’s skills!
1. List Out the Tasks Your Employees Perform Daily
First, you need to understand your employees’ job descriptions. This includes both the routine tasks they complete every day and any special projects or responsibilities they may have. Along with that, identify the skills required to perform those tasks effectively, efficiently, and safely.
This helps you develop a benchmark for evaluating employees’ skill sets and qualifications against those required for the respective jobs, which can then direct future training efforts.
2. Look at Employee Performance Reviews
Next, you need to go back over recent performance reviews for each of your current employees. These should give you some indication as to how well they’re performing on a day-to-day basis on the tasks they’ve been assigned.
Take note of any areas where employees are struggling or excelling, as these can be used to develop training programs that support their professional development goals.
Tip: It’s essential to ensure that the goals outlined in your performance reviews are realistic and achievable–otherwise, you run the risk of discouraging employees.
3. Talk With Your Employees
Now, it’s time to sit down one-on-one with your employees to discuss their current responsibilities and how happy they are in their respective roles. You want to find out what they enjoy doing and how you can provide them with opportunities for growth and expansion.
Similarly, you also want to hear about any challenges they’re currently facing at work and what type of support they believe they need to be more successful. That information can help inform your next steps.
During these conversations, it’s essential to listen carefully to the feedback you receive–rather than jump in immediately with suggestions. Try asking open-ended questions, such as “Is there anything that would make your job easier?” rather than leading questions that can lead to one-word or short responses.
Tip: You should also focus on gathering information as to whether your employees are interested in changing their current roles or progressing into different ones down the line.
4. Prioritise What Skills Need to Be Improved First
It’s not always the case that every training need is urgent. For example, if you’re short-staffed, some skills might be more important to your business than others. Prioritise what training needs to be addressed first and move on from there. That way, you can work through your list in an organised manner and ensure that your organisational goals are also factored in.
5. Identify Employee Development Opportunities That Match Their Needs
Once you have all this information, you’ll have a much easier time identifying the opportunities that meet your employees’ needs and interests best. Here are some of the areas where skill-based training can make a big difference:
- Leadership skills
- Business acumen and decision-making skills
- Management and supervisory skills
- Soft skills
- Technical skills
- Industry-specific knowledge
Each role is different, so you need to concentrate on developing your employees for success in their respective positions. For instance, an entry-level marketing associate might not need to expand their leadership skills, whereas a manager could greatly benefit from additional training.
6. Schedule Time to Train Employees
Once you’ve identified the skills you need to start teaching, it’s time to schedule some time to do so. You don’t necessarily want to take up too much of your employees’ time–especially if they’re already overloaded with work–but you do want to be sure that you provide them with enough targeted training to improve their overall effectiveness.
You should also look at how employees can receive help with developing those skills. Here are some options:
- Job Rotation
- On-the-Job Training
- Virtual or Online Learning Modules
- Internal Seminars and Workshops
- Industry Conferences and Events
It’s essential to provide as much flexibility as you can, as employees with busy schedules often appreciate the ability to dip in and out of training sessions. Also, consider how your employees learn best.
7. Determine How You’ll Measure Employee Performance Improvement
To close the loop on this process, you want to determine how you’re going to measure your employees’ performance improvement as a result of their training to check whether they’re progressing in line with expectations.
For example, in terms of soft skills, you might focus on evaluations that detail how well workers follow instructions or deal with difficult operational situations. In a more technical arena, you might base improvements on metrics such as product quality, customer satisfaction, and so on.
By continually evaluating your employees’ performance and progress, you’ll be able to pinpoint what’s working and what isn’t–so that you can better tailor future training efforts to meet your business goals.
Consider the ROI!
In conclusion, while it might seem as if employee training and development requires a lot of time, effort, and money, it’s certainly an investment worth making.
It’s important to consider your employee development efforts’ potential return on investment (ROI). By investing in your employees’ professional growth, you’ll see improved results overall–and that could include everything from a boost in departmental morale to increased sales figures.
If you want to take your company from good to great, you need to become a learning organisation that remains agile in the face of change–and that begins with investing in your employees’ future success.